Reply To Ticket

This API allows you to reply to a specific ticket.

📍 Endpoint

POST {base_url}/api/ticket/interaction

🧾 Headers

Key	Value
Authorization	YOUR_TOKEN_HERE
Content-Type	multipart/form-data

📤 Request Body

{
  "ticket_id": 100001,
  "description": "Sample reply",
  "file": "file1.zip"
}

📝 Parameters

Parameter	Type	Required	Description
ticket_id	integer	Yes	The ID of the ticket you are replying to.
description	string	Yes	The content of your reply.
file	file	No	An optional file attachment for your reply. ormat and can be a zip file or jpg/png type. The maximum file size is 10 MB.

✅ Success Response

{
  "data": {
    "interaction_id": 400001,
    "ticket": {
      "id": 100001,
      "user_id": 200001,
      "parent_id": 300001
    }
  },
  "meta": {
    "status": true,
    "message": "انجام شد",
    "message_parameters": [],
    "message_code": "200-1"
  }
}

❌ Error Response — Invalid or Expired Token (401)

{
  "data": null,
  "meta": {
    "status": false,
    "message": "اطلاعات وارد شده صحیح نمی باشد",
    "message_parameters": [],
    "message_code": "400-1",
    "errors": {}
  }
}

❌ Error Response — Invalid Request (422)

{
  "data": null,
  "meta": {
    "status": false,
    "message": "تکمیل گزینه ticket id الزامی است (و 1 خطای دیگر)",
    "message_parameters": [],
    "message_code": "400-2",
    "errors": {
      "ticket_id": [
        "تکمیل گزینه ticket id الزامی است"
      ],
      "description": [
        "تکمیل گزینه description الزامی است"
      ]
    }
  }
}

🧪 Example Request

curl --location '{base_url}/api/ticket/interaction' \
--header 'Content-Type: multipart/form-data' \
--header 'Authorization: Your Apikey/Token' \
--form 'ticket_id="100001"' \
--form 'description="Sample reply"' \
--form 'file=@"/path/to/your/file.zip"'